Fusion BPO Services
About Fusion BPO Services
About Fusion BPO Services
Founded in
2004 (20 yrs old) Ownership
Private
India Employee count
1k-5k Global Employee count
10k-50k Headquarters
Kolkata, West Bengal, United States (USA)
Office Locations
Kolkata
CEO Suggest Founders
Pankaj Dhanuka |
Kishore Saraogi Type of Company
Corporate
Nature of Business
B2B
Company Email ID Suggest Company Contact no. Suggest Social Media Presence Suggest Website
fusionbposervices.com
Fusion BPO Services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between your brand and your customers. As one of the fastest-growing names in the global BPM sector, we understand that the shared services industry is not exclusively about outsourcing. It’s more about continually augmenting, strengthening, and accelerating client success through customer-centric solutions that boost service excellence, revenue, retention, and loyalty. Our tailored customer engagement and CXM solutions are designed by combining a geo-diverse talent pool spread across 14 countries, the latest digital innovations, infrastructure, and 33+ years of experience in the field.With 14,000+ employees across 27 locations, Fusion is a force to reckon with among the global CXM solution providers. We understand the importance of workplace experience and equip our team with cutting-edge AI-powered solutions to boost agent efficiency, performance, and overall experience. It enables them to deliver an exceptional customer experience at each touchpoint of the customer journey, boosting brand loyalty.
Primary Industry
i
Primary industry refers to the industry from which a company drives
its maximum revenue.
BPO
Other Industry
i
Other industries refer to additional industries in which a company
operates other than its primary industry.
Internet
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