Hansa Direct
About Hansa Direct
About Hansa Direct
Founded in
2008 (16 yrs old) Ownership
Private
India Employee count
201-500 Global Employee count
501-1k Headquarters Mumbai, India Office Locations Mumbai, India CEO Suggest Founders Suggest Type of Company Suggest Nature of Business Suggest Company Email ID Suggest Company Contact no. Suggest Social Media Presence Suggest Website
hansacequity.com
With a rising number of customer touchpoints, there is a need to move away from traditional contact centre models and invest in customer relationship centres; backed by insights and intelligence about target audiences, their engagement with a brand/ organization.
Hansa Direct, a part of Hansa Customer Equity , is one-of-a-kind Customer Relationship Centre (CRC) that is backed by specialists across data, analytics, martech and digital. The core focus of services provided here is on helping a customer build lifelong relationship with a firm and not just for addressing one-off issues or complaints.
At Hansa Direct, a customer interaction does not end with the completion of a call or closing of a chat. This is, instead, the start of a personalised omni-channel engagement journey that ensures a seamless customer experience. Highly trained ‘Customer Experience Agents’ at Hansa Direct covers majority of customer touchpoints to promise superior CX there by assuring a better ROI and analysis of effectiveness related to customer-centricity initiatives. Hansa Direct’s endeavour is to build long-lasting connect between a brand and it’s customers at every touch point and with every interaction create an experience for them.
Customer Engagement Services at Hansa Direct are supported by data & analytics derived from customer’s behaviour while interacting with any given brand – right from inquiry, purchase, digital conversations to delivering customer service post-sales. Unlike traditional contact centres, Hansa Direct is also outfitted to deliver 24×7, multi-lingual support and end-to-end customer experience management.
What distinguishes Hansa Direct from traditional call centres is our approach which is comprehensive, scalable and intelligence-driven. We conduct an in-depth analysis of past interactions and ensure future interactions are well-mapped to results. This allows us to support any customers better and satisfy their complaints and grievances thereby optimising customer service costs and increasing returns on your post-sales investment.
Primary Industry
i
Primary industry refers to the industry from which a company drives
its maximum revenue.
Marketing & Advertising
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